• Apple details new ‘Customer Support' role in iTunes Connect for responding to App Store reviews

    4 monthes ago - By 9to5Mac

    In a post on its official developer blog , Apple this evening outlined a new Customer Support role that is now available on iTunes Connect. This addition, Apple says, is useful for developers who may want to hire someone dedicated to customer support and responding to questions, comments, and concerns left in App Store reviews...
    more...
    Read more ...

     

  • Apple Now Lets Developers Assign a Customer Support Role to Respond to App Store Reviews

    Apple Now Lets Developers Assign a Customer Support Role to Respond to App Store Reviews

    4 monthes ago - By Mac Rumors

    Apple today highlighted a new Customer Support role that was recently added to iTunes Connect, which developers can take advantage of if they would like to hire someone specifically to respond to customer reviews in the App Store. Now you can give the customer support experts in your organization the ability to respond to customer reviews on the App Store with the new Customer Support role in iTunes Connect. Users with the Admin or Customer Support role have the ability to respond to customer reviews.
    Your team's admins may choose to assign only this role to users, or assign this role in...
    Read more ...