• Zoom is bringing AI to live chat customer service

    13 days ago - By Tech Radar

    Top Video conferencing software provider Zoom has announced a new “intelligent conversational” live chat solution powered by artificial intelligence. In a keynote event followed by a post on the Zoom blog, the company announced Zoom Virtual Agent , a chatbot designed to help businesses provide efficient customer service in a cost-effective way, by reducing handle times for human customer support staff. While corporate chatbots are nothing new, Zoom claims that many of these rely on “extensive” manual coding, while its new offering is powered by “proprietary AI” and machine learning in...
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