• Bright Pattern Announces AI Applications for Contact Centers, Enabled by IBM Watson

    3 days ago - By VentureBeat

    PRESS RELEASE:
    Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology
    SAN BRUNO, Calif.--June 20, 2017-
    Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including:
    Pattern detection in communication content that proactively addresses changes in customer behavior
    Routing customer interactions according to emotional “temperature”...
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